At Ayurveda Store, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and returns policy below:

1. Returns

Eligibility:

  • Products must be returned within (15) days from the date of delivery.
  • Items must be in their original condition, unused, and in the original packaging.
  • Some products, such as personalized or custom items, may not be eligible for return.

Return Process:

  1. Contact Us: Email our customer service team at [Your Email Address] to request a return authorization.
  2. Prepare Your Return: Include your order number and reason for the return. Ensure the product is securely packaged.
  3. Ship the Item: Send the item to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to our error.

2. Refunds

Processing Time:

  • Once we receive and inspect your return, we will process your refund within [7-10] business days.
  • Refunds will be issued to the original payment method used for the purchase.

Partial Refunds:

  • If the returned item is not in its original condition, is damaged, or missing parts, a partial refund may be issued.

3. Exchanges

Eligibility:

  • Exchanges are only available for defective or damaged items. We do not offer exchanges for other reasons.

Exchange Process:

  1. Contact Us: Notify us of the issue at [email protected] .
  2. Return the Item: Follow the return process outlined above.
  3. Receive Your Replacement: Once we receive the returned item, we will process the exchange and ship the replacement item to you.
  • 5. Order Cancellations

Before Shipping:

  • If you wish to cancel an order before it has been shipped, contact us immediately at [email protected] . If the order has not yet been processed, we will cancel it and issue a full refund.

After Shipping:

  • If the order has already been shipped, you will need to follow our return process to return the item for a refund.

6. Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please contact our customer service team:

  • Email: [email protected]
  • Phone: +923400094457
  • Address: Nimra Palaza Faqir Abad Peshawar Pakistan

Thank you for shopping with Ayurveda Store. We appreciate your business and are committed to ensuring your satisfaction.